There has been a dramatic evolution over the last few decades regarding how small and medium sized businesses manage their technology and connection to their customers. Just take the ordinary office phone, for example. It all started with rotary phones (aka dial phones) before moving on to touch tone phones. Eventually we had phones capable of multiple line systems to that could handle plenty of phone extensions in an office. Now, many businesses are switching over to the new era of Voice Over Internet Protocol (or VoIP) phones. However, there are still those who are not familiar with this newer technology and whether it is something they should be considering for their business.
First, it is important to know that traditional phone systems aren’t dead, and ones are still in service are great assuming they are doing the job of helping a business have good communication with their customers.
However, what has been changing is that many businesses have old phone systems that have reached “end of life” and the capital cost to replace typically far outweighs VoIP options, which can range anywhere from having physical phones functioning off from your internet, to having a headset plugged into a computer and taking calls through what is called a “soft phone”. The range of options you have is a big part of the rise in VoIP popularity because the increased ability to customize the system to fit the requirements of the business.
The two main options are “on premises” and “hosted” systems. Some older, traditional systems can upgrade their main “brain” and effectively use the phone handsets at each desk. This requires a capital expense for a new “brain” of their system. VoIP offers a very small expense to receive new phones with many features older systems do not provide such as working easily with phone features like voicemail to email, third party integration from Outlook, Google, Salesforce, Sugar CRM, as well as many other add ons.
There is a lot you can learn and benefit from when it comes to considering using VoIP for your own business. Before you take the leap to make the switch, it is always wise to consult with an expert. Luckily, the team here at Thanks For Holding has over 30 years experience assisting businesses of virtually every size in picking the system that best suits their needs. Give us a call today and get a free consultation to figure out which option is best to connect you to your callers.