How did COVID-19 change our mindset?
Find yourself calling ahead to confirm your doctor’s or dentist’s appointment?
Wanting to be on the safe side, so you call the restaurant in advance to make sure they are still open?
You are not alone.
Over 35.3 Million cases worldwide have been reported. The COVID-19 pandemic has affected the entire world and continues to alter life as we know it.
People quickly realized that many in the world can work virtually. More people are working from home and with people not visiting as much in person, one thing that is for sure; we are all using the telephone now, more than ever.
Kyle Malady, Verizon’s chief technology officer, said in a statement, “The move to staying at home has reignited people’s hunger to stay connected, voice to voice.”
It is extremely important for businesses to keep their customers and callers engaged. With call volumes hitting record highs. Waiting on the phone can be tedious and time-consuming and many businesses don’t have as many employees to assist callers.
Social media is at the click of a button, making customers more brand aware than before. We spend hours looking online trying to find a suitable menu for the whole family. Maybe a product so desperately needed. After we do our research and our decision is finally made, we remember COVID-19.
1.We want to know the safety guidelines are in place
2.We want to know they are still operating?
3.We want to know if business hours have changed, or delivery will take longer.
So what do we do?
We call ahead.
It is pointless to have the most connections on Linkedin or the perfect website and when a customer calls they are listening to silence, bad radio, or something else. People have high standards. We expect professionalism at all times. How are you doing with your business?
Keep your business up to date. Keep raising the bar. Keep your callers captivated!