In a conversation with a business owner recently, they mentioned that they changed from Live Answering incoming phone calls to a pleasant voice Automated Attendant. Not just to route callers to the right person or department, but to eliminate the SPAM Robo-Calls. Every business is different, and many prefer the live human voice to initially greet callers while others find it acceptable to have a professional voice greet and ask callers to push a button. I think the days of making callers press multiple times to get their answer or to a human are over. Simple and easy best. What are your thoughts on live human or pleasant automated voices? Do Robo-Calls cause enough distraction to justify offering recorded greetings?
-Michael
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